Privacy Policy - Trovioo

Data We Collect

When you use Trovioo, we may collect the following categories of personal data:

Identity data: name, email address, date of birth
Contact data: email address, phone number, postal address
Transaction data: booking history, payment details (processed securely via Mollie)
Usage data: IP address, browser type, pages visited, timestamps

How We Use Your Data

We use your personal data for the following purposes:

To process bookings and facilitate payments
To manage your account and provide customer support
To send transactional emails (booking confirmations, reminders)
To improve our platform through analytics and usage data

Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties strictly to operate our services: our payment provider (Mollie), hosting infrastructure, and analytics tools (e.g. Google Analytics).

When you make a booking, the relevant partner will receive the information necessary to fulfill your booking (name, contact details, travel party). All third parties are bound by data processing agreements and are GDPR-compliant.

Cookies

We use cookies and similar tracking technologies to improve your experience on Trovioo. This includes essential cookies required for the platform to function, as well as optional analytical and marketing cookies.

For full details on the cookies we use and how to manage them, please read our Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill our legal obligations. Account data is retained for the duration of your account. Booking data is retained for up to 7 years for legal and financial record-keeping purposes. You may request deletion of your account and associated data at any time.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of access – request a copy of the data we hold about you
Right to rectification – request correction of inaccurate data
Right to erasure – request deletion of your personal data
Right to restriction – request that we limit how we use your data
Right to data portability – receive your data in a structured format

Contact & Complaints

For privacy-related questions, requests to exercise your rights, or complaints, please contact us via our contact page. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.